Terms of service.

Welcome to Pickleball Tours Portugal. By accessing or using our website (https://www.pickleballtoursportugal.com/) and services, you agree to be bound by these Terms of Service. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our services.

Definitions

  • Company: Pickleball Tours Portugal

  • Website: https://www.pickleballtoursportugal.com/

  • User/You: Any person or entity accessing or using our website and services.

  • Services: The travel and tour services offered by Pickleball Tours Portugal, including pickleball sessions, guided tours, accommodations, and related activities.

Use of Services

  1. Eligibility: You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this requirement.

  2. Personal Use: Our services are intended for personal, non-commercial use. You agree not to use our services for any unauthorised or illegal purposes.

Booking & Payment

  1. Booking Process: To book a tour, you must follow the instructions on our website and provide all required information.

  2. Payment Terms: We offer two payment options:

    • Option 1: $500 deposit at the time of booking

    • Option 2: Full payment of $1,500 USD at the time of booking

  3. Final Payment: For the deposit option, the remaining balance of $1,000 USD is due 30 days before the tour start date. Failure to make the final payment on time may result in cancellation of your booking.

  4. Currency: All payments are processed in USD (United States Dollars).

Cancellations & Refunds

  1. Guest-Initiated Cancellations:

    • Deposit Option (USD $500):

      • Within 14 days of booking: Full refund of the deposit.

      • More than 60 days before the tour start date: Deposit is non-refundable but can be applied to any of our upcoming 2025 trips (subject to availability and within reason).

      • Less than 60 days before the tour start date: Deposit is non-refundable and cannot be applied to future trips.

    • Full Payment Option (USD $1,500 USD):

      • Within 14 days of booking: Full refund of the payment.

      • More than 60 days before the tour start date: $1,000 will be refunded, and the remaining $500 can be applied to any of our upcoming 2025 trips (subject to availability and within reason).

      • Less than 60 days before the tour start date: The full payment is non-refundable.

  2. Company-Initiated Cancellations: If Pickleball Tours Portugal needs to cancel the tour for any reason, a full refund of all payments made will be issued to the guests.

  3. Travel Insurance: We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen cancellations.

Conduct and Safety

  1. Behaviour: You agree to conduct yourself in a respectful and lawful manner while participating in our tours. We reserve the right to remove any participant who engages in disruptive, harmful, or illegal behavior without a refund.

  2. Health and Safety: You are responsible for your own health and safety during the tour. Please inform us of any medical conditions or special needs in advance.

  3. Late Arrivals:

    We understand that delays can happen, and we strive to accommodate all our guests as best as possible. However, due to the structured nature of our tours, we must adhere to our schedule to ensure a smooth experience for everyone.

    • Waiting Period: We will wait for 15 minutes at the hotel or the designated meet spot after every excursion departure time. During this time, we will attempt to contact you via WhatsApp to coordinate.

    • Departure: If you do not arrive within the 15-minute window, we will have to proceed with the excursion to maintain our schedule. If you miss the departure in Lisbon, you will need to make your own way back to the hotel. We will be in constant touch via WhatsApp to assist with alternative arrangements or directions.

    • No Refunds: Please note that refunds for excursions will not be given if you are late and miss the departure.

    We appreciate your understanding and cooperation to ensure that all guests have a timely and enjoyable experience.

Liability

  1. Assumption of Risk: By participating in our tours, you acknowledge and accept any inherent risks associated with travel and physical activities, including but not limited to pickleball sessions and excursions.

  2. Limitation of Liability: To the fullest extent permitted by law, Pickleball Tours Portugal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

    • Your use or inability to use our services

    • Any unauthorised access to or use of our servers and/or any personal information stored therein

    • Any interruption or cessation of transmission to or from our services

    • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party

    • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through our services

Intellectual Property

  1. Ownership: All content and materials on our website, including text, graphics, logos, and images, are the property of Pickleball Tours Portugal or its content suppliers and are protected by international copyright laws.

  2. Usage Rights: You may not reproduce, distribute, or create derivative works from any content on our website without express written permission from Pickleball Tours Portugal.

Privacy

Our collection and use of personal information are governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the terms. Your continued use of our services after any changes constitutes your acceptance of the new terms.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Portugal, without regard to its conflict of law principles. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Portugal.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us via the form or below at:

  • Email: pickleballtoursportugal@gmail.com

  • Phone: +351 919 267 952

Thank you for choosing Pickleball Tours Portugal. We look forward to providing you with an exceptional travel experience.